Child Callers
Understanding Child Callers
Challenges Specific to Child Callers
Impressions
Communication Techniques
Handling Calls
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Handling Medical Emergencies
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Fire Emergency
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Responding to Potential Abductions
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Handling Non-Emergency Calls
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Recognizing Signs of Abuse or Neglect
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Children with Special Needs
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Managing High-Stress Situations
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Handling Language Barriers
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Dealing with Disconnected Calls
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Handling Prank Calls
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Handling Calls from Children with Speech Difficulties
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Handling Calls During Large-Scale Emergencies
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Section summary
