Empathy

Why is Empathy important?

Typically, we can attune ourselves to our emotions and what we are feeling. However, in the Dispatch world with callers screaming, yelling, crying, and dying on the phones with us. First Responders doing the same on the radio or in person. Our emotions can get the better of us. Controlling our emotions and showing empathy can allow you to put yourself in that individual’s shoes, metaphorically, and empathize. Empathy permits individuals to gain an in-depth understanding of the feelings of others this will calm them and allow them to get give information and for you to show a better side of our professionalism.


Your Instructor


Jennifer Hendrick
Jennifer Hendrick

Jennifer Hendrick
Founder, Impact Dispatch

Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.

Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.


Course Curriculum


  Empathy
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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