The role of a 911 operator is primarily to gather information and assess the nature and severity of an emergency situation to determine the appropriate response. While they are not typically responsible for making definitive legal determinations, they play a crucial role in gathering information that can help guide the appropriate response from emergency services. This course will give information about what a civil call versus a criminal call is.
Your Instructor
Jennifer is the Owner & Co-Founder of Impact Dispatch. She has many years of Police, Fire, and EMS experience. She is married to a Paramedic and loves to pick his brain. She is, and has been, a trainer in the public and private sector for over 30 years. She loves to see people excel in their careers. She, however, is camera shy so stays behind the scenes!