Active Listening
The Steps to Be An Active Listener
Whether it's the radio, telephone, coworkers, officers, or others, we are constantly listening to someone either for entertainment, information, or learning. It's important to be able to communicate with others, but the most important part of communication is listening. In order to provide accurate information and understand others, we must be able to listen and understand. This course covers the listening process, barriers to the process, and ways to improve listening skills.
Your Instructor
Jennifer Hendrick
Jennifer is the Co-founder of Impact Dispatch. Currently the center she works with is law only, however, she has many years of Police, Fire, and EMS experience. She is married to a Paramedic and loves to pick his brain. She is, and has been, a trainer in the public and private sector for over 30 years. She loves to see people excel in their careers. She, however, is camera shy so stays behind the scenes. Her passion for training led her to work together with Halcyon to create Impact Dispatch.
Halcyon Frank
Halcyon is the co-founder of Impact Dispatch. She is a full-time dispatcher for an agency dispatching law, fire, and EMS. She previously was at a large law enforcement agency and has experience with training and the development of training curricula at her previous agency and in the private sector. Halcyon leads the development of the online training programs and the presentation of on-site trainings. She enjoys being able to combine her loves of dispatching and teaching, while being fueled by coffee.