Efficiency | Impact Dispatch

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Customer Service & Professionalism in Dispatch

What is Customer Service?

Course Objectives
The Definition
The Good, the Bad, & the Ugly (6:29)

Critical Customer Service Skills

What Are the Critical Customer Service Skills
Patience
Flexibility
Empathy (2:53)
Efficiency
Industry Knowledge
Active Listening Skills
Consistency
Accountability
Perseverance & Self Improvement
Problem Solving

Customer Service & Public Safety

Customer Service & Officers
Customer Service & Callers
Customer Service & Coworkers

Professionalism & Ethics

Elements of Professionalism
Ethics (1:58)

Conclusion

Takeaways
End of Course Quiz
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