Customer Service & Professionalism in Dispatch
Professionalism & Working with the public and coworkers
When it is your 23rd barking dog complaint of the day, it is easy to get frustrated, annoyed, short, or all of the above. It's important as dispatchers to remember that our 76th call, is someone's first call. We must provide them with the experience we would expect if situations were reversed. It's also important to remember that professionalism extends beyond the calls we take to how we treat our law enforcement, EMS, and fire personnel, as well as our coworkers in dispatch.
Your Instructor
Jennifer Hendrick
Founder, Impact Dispatch
Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.
Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.
Frequently Asked Questions
Thank you for choosing an Impact Dispatch course!