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Active Shooter Dispatcher Certification Program™
Welcome
Welcome
Understanding the Threat
What is an Active Shooter?
Knowledge Check: What Is an Active Shooter?
Potential Active Shooter or Not?
The Evolution of Active Shooter Events
Columbine: The Catalyst for the Modern Response to Active Shooters (16:16)
What the Numbers Tell Us
Interactive Activity: Sorting Reliable, Unconfirmed, and Critical Information
Knowledge Check: What the Numbers Tell Us
Understanding Today's Threat
Actie Shooter vs. Mass Murder
Interactive Activity: Active Shooter or Mass Murder?
Knowledge Check: Active Shooter vs. Mass Murder
Typical Targets of an Active Shooter
Hard Targets vs. Soft Targets
Dispatcher Considerations During a Soft Target Incident
Interactive Activity: Identify the Soft Target Risk
Knowledge Check: Target Selection & Soft Targets
Pre-Incident Preparedness™
Building Success Before the First 911 Call
Facility Intelligence & Floor Plans
School & Facility Partnerships
Multi-Agency Training & Exercises
Radio Planning & Interoperability
Mapping, GIS & Technology Readiness
Media, Public Information & Rumor Control
Reunification & Family Assistance Planning
Technology Integration & Digital Readiness
Dispatcher Readiness & Continuity Planning
Agency Self-Assessment
Expanding Threats
Multiple Attackers, Secondary Locations & Secondary Devices
Interactive Activity: Identify the Secondary Threat
Knowledge Check: Multiple Attackers & Secondary Threats
Recognizing Secondary Threats
Recognizing Secondary Threats
Tactical Exercise: Secondary Threat Recognition Challenge
Knowledge Check: Recognizing Secondary Threats
Tactical Information Management During Chaos
Information Overload Simulator
Knowledge Check: Tactical Information Management During Chaos
Modern Threat Considerations
Swatting Calls
Interactive Activity: Swatting or Credible Threat?
Knowledge Check: Swatting & False Reports
Module 1 Review
Challenge: Understanding the Threat
Module 1 Exam
The First Call
What to Expect During the First Call
Newtown, Connecticut
Taking the Active Shooter 911 Call
Interactive Activity: What Are You Hearing?
Knowledge Check: What to Expect During the First Call
Caller Panic, Confusion & Trauma Response
Interactive Activity: Guide the Panicked Caller
Knowledge Check: Caller Panic, Confusion & Trauma Response
Becoming the Caller’s Anchor
Interactive Activity: Choose the Anchor Response
Knowledge Check: Becoming the Caller’s Anchor
Managing Multiple Callers
The Las Vegas Harvest Festival (2:17)
Interactive Activity: Triage the Callers
Knowledge Check — Managing Multiple Callers
Critical Questions That Save Lives
Ask the Right Question
Knowledge Check: Critical Questions That Save Lives
The First 60 Seconds
Timed Activity — The First 60 Seconds
Tactical Exercise
Knowledge Check: Reading Between the Lines
Review Exam
Review Exam
Dispatching the Response
The Initial Dispatch (0:17)
Tactical Exercise: First Broadcast Decision
San Bernardino (0:56)
Interactive Dispatch Console™: Law Enforcement Response Priorities
CAD Builder™: Building the Active Shooter Call
Live Radio Priority™: Who Gets Answered First?
Interactive Mall Map™: Build the Operational Picture
Stress Inoculation Simulator™
Decision Clock™: 10-Second Response Challenge
Simulated 911 Audio Call™: Listen, Identify, Dispatch
Dispatcher Performance Dashboard™
Response Coordination Mission
Review Exam
Officer Safety Starts With Dispatch
Officer Safety Starts With Dispatch
Knowledge Check: Officer Safety Starts With Dispatch
Victim Survival Information
Victim Survival Information
Tactical Exercise: Prioritize the Injured Callers
Knowledge Check: Victim Survival Information
Supporting Command
Tactical Incident Management: Supporting Command
Command Briefing Simulator™: Build the SITREP
Command Confidence Challenge™: Prioritize Command Requests
Incident Command Timeline™: Track Command Decisions
Resource Tracking Console™: Who Is Where?
Unified Communications Console™: Keep Everyone Connected
Multi-Agency Coordination Simulator™: Keep the Response Organized
Command Stress Simulator™: Maintain Control Under Pressure
Command Support Mission
Review Exam
Rescue & Recovery Operations: Transitioning After Threat Down
Rescue & Recovery Operations: Transitioning After Threat Down
Recovery Transition Simulator™: Threat Down Does Not Mean Done
The SICM Model
Thinking Beyond Police, Fire, and EMS
Victim Rescue Priority Console™
Accountability Tracker™: Who Is Still Inside?
Reunification Support Console™: Getting People Back Together Safely
Recovery Documentation Console™: Build the After-Incident Record
Dispatcher Resilience Reset™
Rescue & Recovery Mission
Review Exam
Who Needs to Be Called Next?
Evidence Preservation
Evidence Preservation Simulator™: Everything You Do Now May End Up In Court
Critical Incident Stress Check™
After-Action Review Builder™: Reconstruct the Timeline
Mock Courtroom Simulator™: Testifying as a Dispatcher
Media & Public Records Simulator™
Dispatcher Wellness Assessment™
Final Incident Experience
Dispatcher Resilience & Transition to Recovery
Dispatcher Resilience & Transition to Recovery
Tactical Exercise: Recovery Phase Command Support
Knowledge Check: Dispatcher Resilience & Transition to Recovery
The First Call: Full Incident Command Simulation
Caring for Dispatch
Caring for Dispatch™
Managing the Noise
Supporting Your Team
Leading the Center After the Crisis
When the Incident Ends, Recovery Continues
The Dispatcher’s Promise
Final Shift Challenge
Final Shift Challenge
Dispatcher Performance Dashboard™
Final Exam
Completion!! :)
Response Framework Job Aid
Response Framework Job Aid
Terms
References & Resources
References & Resources
Recommended Continuing Education
Caller Panic, Confusion & Trauma Response
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