Active Listening
The Steps to Be An Active Listener
Whether it's the radio, telephone, coworkers, officers, or others, we are constantly listening to someone either for entertainment, information, or learning. It's important to be able to communicate with others, but the most important part of communication is listening. In order to provide accurate information and understand others, we must be able to listen and understand. This course covers the listening process, barriers to the process, and ways to improve listening skills.
Your Instructor
Jennifer Hendrick
Founder, Impact Dispatch
Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.
Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.