The role of a 911 operator is primarily to gather information and assess the nature and severity of an emergency situation to determine the appropriate response. While they are not typically responsible for making definitive legal determinations, they play a crucial role in gathering information that can help guide the appropriate response from emergency services. This course will give information about what a civil call versus a criminal call is.


Your Instructor


Jennifer Hendrick
Jennifer Hendrick

Jennifer Hendrick
Founder, Impact Dispatch

Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.

Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.


Course Curriculum


  Introduction to Civil vs Criminal Calls
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days after you enroll
  Common Civil Calls
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days after you enroll
  Civil Calls
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days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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