The Basics Bundle
An Overview of Introductory Dispatch Skills
If you are just starting out in your dispatch career and want a little extra training or want an introduction before starting a dispatch position, this is the perfect course. This bundle of courses provides introductory information over dispatching. You'll learn the basics of call taking and what questions should be asked in all calls, what information is important to document, and an overview of using the radio.
In order to keep the information to an amount that can be completed in only a couple sittings, this course is designed to be an overview of these aspects of dispatch versus an in-depth look. It provides a strong foundation on which to continue to build your dispatching skills.
**The information in these courses is meant to be a guideline and does not supersede any policies or procedures set forth by your own agency.**
Your Instructor
Jennifer Hendrick
Jennifer is the Co-founder of Impact Dispatch. Currently the center she works with is law only, however, she has many years of Police, Fire, and EMS experience. She is married to a Paramedic and loves to pick his brain. She is, and has been, a trainer in the public and private sector for over 30 years. She loves to see people excel in their careers. She, however, is camera shy so stays behind the scenes. Her passion for training led her to work together with Halcyon to create Impact Dispatch.
Halcyon Frank
Halcyon is the co-founder of Impact Dispatch. She is a full-time dispatcher for an agency dispatching law, fire, and EMS. She previously was at a large law enforcement agency and has experience with training and the development of training curricula at her previous agency and in the private sector. Halcyon leads the development of the online training programs and the presentation of on-site trainings. She enjoys being able to combine her loves of dispatching and teaching, while being fueled by coffee.