The Basics Bundle

An Overview of Introductory Dispatch Skills

If you are just starting out in your dispatch career and want a little extra training or want an introduction before starting a dispatch position, this is the perfect course. This bundle of courses provides introductory information over dispatching. You'll learn the basics of call taking and what questions should be asked in all calls, what information is important to document, and an overview of using the radio.

In order to keep the information to an amount that can be completed in only a couple sittings, this course is designed to be an overview of these aspects of dispatch versus an in-depth look. It provides a strong foundation on which to continue to build your dispatching skills.

**The information in these courses is meant to be a guideline and does not supersede any policies or procedures set forth by your own agency.**

Your Instructor

The Impact Dispatch Team
The Impact Dispatch Team

Jennifer Hendrick

Jennifer is the Co-founder of Impact Dispatch. Currently the center she works with is law only, however, she has many years of Police, Fire, and EMS experience. She is married to a Paramedic and loves to pick his brain. She is, and has been, a trainer in the public and private sector for over 30 years. She loves to see people excel in their careers. She, however, is camera shy so stays behind the scenes. Her passion for training led her to work together with Halcyon to create Impact Dispatch.

Halcyon Frank

Halcyon is the co-founder of Impact Dispatch. She is a full-time dispatcher for an agency dispatching law, fire, and EMS. She previously was at a large law enforcement agency and has experience with training and the development of training curricula at her previous agency and in the private sector. Halcyon leads the development of the online training programs and the presentation of on-site trainings. She enjoys being able to combine her loves of dispatching and teaching, while being fueled by coffee.

Courses Included with Purchase

Foundations of Call Taking
Asking the Right Questions
Halcyon Frank
If it's not documented, it didn't happen. This course is available only through the Intro to Dispatching Bundle.
The Impact Dispatch Team
Effective Radio Communication
Learning not just what to say on the radio, but how to say it.
The Impact Dispatch Team
Child Callers
Showing Empathy with Children
Jennifer Hendrick

Original Price: $10

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
Are the procedures in this course universal?
The information given in this course is reflective of the majority of dispatch centers, but may not exactly match the policies and procedures of your center. Always refer back to your center's policy manual.

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