
The Basics Bundle
An Overview of Introductory Dispatch Skills
If you are just starting out in your dispatch career and want a little extra training or want an introduction before starting a dispatch position, this is the perfect course. This bundle of courses provides introductory information over dispatching. You'll learn the basics of call taking and what questions should be asked in all calls, what information is important to document, and an overview of using the radio.
In order to keep the information to an amount that can be completed in only a couple sittings, this course is designed to be an overview of these aspects of dispatch versus an in-depth look. It provides a strong foundation on which to continue to build your dispatching skills.
**The information in these courses is meant to be a guideline and does not supersede any policies or procedures set forth by your own agency.**
Your Instructor

Jennifer Hendrick
Founder, Impact Dispatch
Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.
Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.
Courses Included with Purchase





