The Basics Bundle

An Overview of Introductory Dispatch Skills

If you are just starting out in your dispatch career and want a little extra training or want an introduction before starting a dispatch position, this is the perfect course. This bundle of courses provides introductory information over dispatching. You'll learn the basics of call taking and what questions should be asked in all calls, what information is important to document, and an overview of using the radio.

In order to keep the information to an amount that can be completed in only a couple sittings, this course is designed to be an overview of these aspects of dispatch versus an in-depth look. It provides a strong foundation on which to continue to build your dispatching skills.


**The information in these courses is meant to be a guideline and does not supersede any policies or procedures set forth by your own agency.**


Your Instructor


Impact Dispatch
Impact Dispatch

Jennifer Hendrick
Founder, Impact Dispatch

Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.

Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.


Courses Included with Purchase



Documentation
As we delve into the importance of documentation for 911 dispatchers, we'll explore how it not only safeguards the integrity of emergency responses but also protects dispatchers and their agencies from potential legal pitfalls. We'll examine the ways in which meticulous record-keeping enhances the efficiency and effectiveness of dispatch operations, ultimately contributing to better outcomes for those in need of emergency assistance.
Jennifer Hendrick
$5
Effective Radio Communication
Learning not just what to say on the radio, but how to say it.
Impact Dispatch
Child Callers
As 911 dispatchers, you are vital in ensuring children's safety during emergencies. This course will equip you with strategies to communicate effectively and empathetically with young callers.
Jennifer Hendrick
FREE

Original Price: $5


Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
Are the procedures in this course universal?
The information given in this course is reflective of the majority of dispatch centers, but may not exactly match the policies and procedures of your center. Always refer back to your center's policy manual.

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