
Introduction to NCIC
NCIC and its files
NCIC can be dry material, but it is important for all dispatchers to be familiar with what it is and how it works. We can also provide the information in a handout format. Learn more about NCIC entries and using the system to best serve your agency.
This course offers a basic overview of the National Crime Information Center. Always refer to your NCIC manual for specific tasks to perform within the system. This course is also continuously updated with more information to continue to make it more comprehensive.
Your Instructor

Jennifer Hendrick
Founder, Impact Dispatch
Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.
Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.