Preventing Complacency
Overcoming slipping into complacency and routine.
It's easy to slip into the mindset that nothing bad will happen or that traffic stop will go like all the rest, but the reality is you never know when a call make take a turn for the worse and something unexpected will happen. This course explores how to prevent us from becoming complacent in our roles as dispatchers.
After this course you will be able to:
- Recognize the dangers of complacency.
- Understand what the effects of complacency on certain call types can be.
- Identify what may be considered distractions.
Your Instructor
Jennifer Hendrick
Founder, Impact Dispatch
Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.
Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.