The Professional Dispatcher Bundle
Developing the skills needed to be a professional & knowledgeable dispatcher.
In this career there are so many skills to be developed and knowledge to be gained. This bundle provides the following courses to help you develop your skills and increase your professionalism in the workplace:
1. Customer Service & Professionalism
Customer Service skills and why they are important for dispatchers
2. Preventing Complacency
It's never just a "routine" call.
3. Active Listening
The Steps to Be An Active Listener
4. Recognizing Your Liability
Overview of the liability risks encountered by dispatchers and their centers.
Your Instructor
Jennifer Hendrick
Founder, Impact Dispatch
Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.
Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.
Courses Included with Purchase
Original Price: $0
DISCLAIMER: The guidelines and procedures outlined in this course are not to supersede or be used in replace of any policies and procedures set forth by one's agency. They are simply a way to expand learning, and in the event an agency doesn't have any applicable policies or procedures, can be used as a guide for dispatchers.