The Professional Dispatcher Bundle

Developing the skills needed to be a professional & knowledgeable dispatcher.

In this career there are so many skills to be developed and knowledge to be gained. This bundle provides the following courses to help you develop your skills and increase your professionalism in the workplace:

1. Customer Service & Professionalism

Customer Service skills and why they are important for dispatchers

2. Preventing Complacency

It's never just a "routine" call.

3. Active Listening

The Steps to Be An Active Listener

4. Recognizing Your Liability

Overview of the liability risks encountered by dispatchers and their centers.


Your Instructor


Impact Dispatch
Impact Dispatch

Jennifer Hendrick
Founder, Impact Dispatch

Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.

Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.


Courses Included with Purchase



Active Listening
The Steps to Be An Active Listener
Impact Dispatch
Recognizing Your Liability
Overview of the liability risks encountered by dispatchers and their centers.
Impact Dispatch
Customer Service & Professionalism in Dispatch
Professionalism & Working with the public and coworkers
Impact Dispatch
Preventing Complacency
Halcyon

Original Price: $0


DISCLAIMER: The guidelines and procedures outlined in this course are not to supersede or be used in replace of any policies and procedures set forth by one's agency. They are simply a way to expand learning, and in the event an agency doesn't have any applicable policies or procedures, can be used as a guide for dispatchers.

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!