The Professional Dispatcher Bundle
Developing the skills needed to be a professional & knowledgeable dispatcher.
In this career there are so many skills to be developed and knowledge to be gained. This bundle provides the following courses to help you develop your skills and increase your professionalism in the workplace:
1. Customer Service & Professionalism
Customer Service skills and why they are important for dispatchers
2. Preventing Complacency
It's never just a "routine" call.
3. Active Listening
The Steps to Be An Active Listener
4. Recognizing Your Liability
Overview of the liability risks encountered by dispatchers and their centers.
Your Instructor
Jennifer Hendrick
Jennifer is the Co-founder of Impact Dispatch. Currently the center she works with is law only, however, she has many years of Police, Fire, and EMS experience. She is married to a Paramedic and loves to pick his brain. She is, and has been, a trainer in the public and private sector for over 30 years. She loves to see people excel in their careers. She, however, is camera shy so stays behind the scenes. Her passion for training led her to work together with Halcyon to create Impact Dispatch.
Halcyon Frank
Halcyon is the co-founder of Impact Dispatch. She is a full-time dispatcher for an agency dispatching law, fire, and EMS. She previously was at a large law enforcement agency and has experience with training and the development of training curricula at her previous agency and in the private sector. Halcyon leads the development of the online training programs and the presentation of on-site trainings. She enjoys being able to combine her loves of dispatching and teaching, while being fueled by coffee.
Courses Included with Purchase
Original Price: $0
DISCLAIMER: The guidelines and procedures outlined in this course are not to supersede or be used in replace of any policies and procedures set forth by one's agency. They are simply a way to expand learning, and in the event an agency doesn't have any applicable policies or procedures, can be used as a guide for dispatchers.