Understanding Motor Vehicle Crashes for Dispatchers

Welcome to this comprehensive training course designed specifically for Emergency 911 Dispatchers handling motor vehicle crashes. This program will equip you with the critical knowledge needed to assess situations quickly, gather essential information, and provide life-saving instructions before emergency responders arrive on scene. Throughout this course, we'll explore the mechanics of different crash types, identify key indicators of severity, and develop your ability to give precise pre-arrival instructions tailored to specific crash scenarios.

Your Instructor


Jennifer Hendrick
Jennifer Hendrick

Jennifer is the Owner & Co-Founder of Impact Dispatch. She has many years of Police, Fire, and EMS experience. She is married to a Paramedic and loves to pick his brain. She is, and has been, a trainer in the public and private sector for over 30 years. She loves to see people excel in their careers. She, however, is camera shy so stays behind the scenes!


Course Curriculum


  New section
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  Mechanism of Injury (MOI)
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  Types of Vehicle Crashes
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  Pre-Arrival Instructions
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  Special Considerations
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  ATV Crash Considerations
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  Motorcycle Crash Considerations
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  Semi Crashes and Hazards
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  General Crash Considerations
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  Course Summary
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!