All Course Bundle

Get access to all our courses & more for one low price!

This bundle offers you full access to all our paid courses, 2 mini trainings a month, and our sample form library for one low yearly fee.

This subscription also includes access to any courses we publish during your year!


Are you a manager or supervisor looking to purchase these course for your whole center? Email us at [email protected] to see if bulk pricing is an option!


Your Instructor


The Impact Dispatch Team
The Impact Dispatch Team

Jennifer Hendrick

Jennifer is the Co-founder of Impact Dispatch. Currently the center she works with is law only, however, she has many years of Police, Fire, and EMS experience. She is married to a Paramedic and loves to pick his brain. She is, and has been, a trainer in the public and private sector for over 30 years. She loves to see people excel in their careers. She, however, is camera shy so stays behind the scenes. Her passion for training led her to work together with Halcyon to create Impact Dispatch.

Halcyon Frank

Halcyon is the co-founder of Impact Dispatch. She is a full-time dispatcher for an agency dispatching law, fire, and EMS. She previously was at a large law enforcement agency and has experience with training and the development of training curricula at her previous agency and in the private sector. Halcyon leads the development of the online training programs and the presentation of on-site trainings. She enjoys being able to combine her loves of dispatching and teaching, while being fueled by coffee.


Courses Included with Purchase



Introduction to NCIC
NCIC and its files
Jennifer
FREE
Motor Vehicle Accidents
Overview of Motor Vehicle Accidents, Contributing Factors, & Considerations
Jennifer Hendrick
$5
Foundations of Call Taking
Asking the Right Questions & Helping Different Types of Callers
The Impact Dispatch Team
$15
NLETS
Overview of the National Law Enforcement Telecommunications system
Jennifer
FREE
Documentation
As we delve into the importance of documentation for 911 dispatchers, we'll explore how it not only safeguards the integrity of emergency responses but also protects dispatchers and their agencies from potential legal pitfalls. We'll examine the ways in which meticulous record-keeping enhances the efficiency and effectiveness of dispatch operations, ultimately contributing to better outcomes for those in need of emergency assistance.
Jennifer Hendrick
$5
Introduction to Protection Orders
Basics of Protection Order Types & Processes
Jennifer
Active Listening
The Steps to Be An Active Listener
The Impact Dispatch Team
Recognizing Your Liability
Overview of the liability risks encountered by dispatchers and their centers.
The Impact Dispatch Team
Effective Radio Communication
Learning not just what to say on the radio, but how to say it.
The Impact Dispatch Team
Domestic Violence
The facts, figures, and signs of Domestic Violence and our role as dispatchers
Jennifer
Call Taking & Dispatching Domestics
The practical application of handling calls involving domestic violence and disturbances.
Jennifer
Customer Service & Professionalism in Dispatch
Professionalism & Working with the public and coworkers
The Impact Dispatch Team
Preventing Complacency
Halcyon
The Fire Service
Understanding what the Fire Department does
Jennifer Hendrick
$5
Sample Form & Resource Library
Sample Forms, Policies, & Resources
The Impact Dispatch Team
Mini Trainings
Check here for each month's mini course
The Impact Dispatch Team
Conflict Resolution
Navigating and resolving conflict with others in the workplace
Halcyon
$5
Child Callers
As 911 dispatchers, you are vital in ensuring children's safety during emergencies. This course will equip you with strategies to communicate effectively and empathetically with young callers.
Jennifer Hendrick
FREE
Drugs & Overdoses
Jennifer Hendrick
$10
Gangs in our World
Jennifer Hendrick
$10
Trust in the Center
Jennifer Hendrick
$10
Missing Persons
Understanding NCIC and Missing Persons
Jennifer Hendrick
FREE
PTSD & Dispatch
Jennifer Hendrick
$10
NCIC Wanted Persons
Understanding NCIC Wanted Persons
Jennifer
FREE
Empathy
Why is Empathy important?
Jennifer Hendrick
$5
Strokes
Understanding Strokes
Jennifer Hendrick
$5
Get the Bird – Helicopter & Air Medical Responses
Medical Helicopter
DUSTY BLUMBERGS
$5
High Morale in the Dispatch Center
The Importance of High Morale in the Communications Center
Hannah Tucker
$5
Civil vs Criminal Law
Jennifer Hendrick
$5
The Importance of Collaboration with the Media
This dynamic course equips 911 dispatchers with the skills and knowledge to effectively collaborate with the media. This training will teach participants how to communicate clearly, maintain professionalism, and leverage media partnerships to enhance public safety. The course covers the benefits of media collaboration, strategies for handling challenging questions, and real-world examples that underscore the importance of working with the media rather than against them. Empower your dispatch team to build trust, reduce misinformation, and improve operational efficiency through this crucial training.
Jennifer Hendrick
$5
Understanding Motor Vehicle Crashes for Dispatchers
Welcome to this comprehensive training course designed specifically for Emergency 911 Dispatchers handling motor vehicle crashes. This program will equip you with the critical knowledge needed to assess situations quickly, gather essential information, and provide life-saving instructions before emergency responders arrive on scene. Throughout this course, we'll explore the mechanics of different crash types, identify key indicators of severity, and develop your ability to give precise pre-arrival instructions tailored to specific crash scenarios.
Jennifer Hendrick
$5
Diabetes Emergency Management
Throughout this training, you'll learn to distinguish between different types of diabetes emergencies, understand proper intervention techniques, and practice real-world scenarios. By the end of this course, you'll be prepared to confidently handle diabetes-related emergencies and potentially save lives through your telephone assessment and instructions.
Jennifer Hendrick
$5
Seizure Emergencies: 911 Dispatcher Training for Recognition and Response
Every second counts when someone is having a seizure—and dispatchers are often the first line of help. This comprehensive training course is designed specifically for 911 dispatchers to confidently handle seizure-related emergency calls with clarity, compassion, and speed. Whether you're new to dispatching or a seasoned professional, this course gives you the tools to identify seizure symptoms, provide life-saving pre-arrival instructions, and ensure EMS is fully prepared before arriving on scene.
Jennifer Hendrick
$5

Original Price: $120


Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!