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Active Listening
Active LIstening
Course Objectives
Listening vs.Hearing
The Listening Process
What is Active Listening?
Why We Should Use Active Listening
Steps to Be An Active Listener
Steps to Be An Active Listener
Step 1: Pay Attention
Step 2: Show That You're Listening
Step 3: Provide Feedback
Step 4: Defer Judgement
Step 5: Respond Appropriately
Signs of Being An Active Listener
Barriers & Benefits of Active Listening
Barriers to Active Listening
Benefits of Active Listening
Conclusion
Active Listening & Dispatch
Quick Conclusion
Course Quiz
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Why We Should Use Active Listening
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