Recognizing Your Liability
Overview of the liability risks encountered by dispatchers and their centers.
We all have a responsibility to handle calls to the best of our abilities and ensure documentation is correct and entered in a timely manner. There are many consequences dispatchers may face if documentation, phone calls, or dispatching calls, are not done correctly.
Your Instructor
Jennifer Hendrick
Jennifer is the Co-founder of Impact Dispatch. Currently the center she works with is law only, however, she has many years of Police, Fire, and EMS experience. She is married to a Paramedic and loves to pick his brain. She is, and has been, a trainer in the public and private sector for over 30 years. She loves to see people excel in their careers. She, however, is camera shy so stays behind the scenes. Her passion for training led her to work together with Halcyon to create Impact Dispatch.
Halcyon Frank
Halcyon is the co-founder of Impact Dispatch. She is a full-time dispatcher for an agency dispatching law, fire, and EMS. She previously was at a large law enforcement agency and has experience with training and the development of training curricula at her previous agency and in the private sector. Halcyon leads the development of the online training programs and the presentation of on-site trainings. She enjoys being able to combine her loves of dispatching and teaching, while being fueled by coffee.
Course Curriculum
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StartContributing Factors to Increased Liability
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StartFailure to Train
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StartImproper or Outdated Policies
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StartFailure to Deliver the "Current Standard of Care"
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StartComplacency and/or Insufficient Response
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StartInsufficient Staff on Duty
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StartDisclosure of Confidential Information
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StartEquipment Failure
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StartHow This Applies to You