Recognizing Your Liability
Overview of the liability risks encountered by dispatchers and their centers.
We all have a responsibility to handle calls to the best of our abilities and ensure documentation is correct and entered in a timely manner. There are many consequences dispatchers may face if documentation, phone calls, or dispatching calls, are not done correctly.
Your Instructor
Jennifer Hendrick
Founder, Impact Dispatch
Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.
Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.
Course Curriculum
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StartContributing Factors to Increased Liability
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StartFailure to Train
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StartImproper or Outdated Policies
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StartFailure to Deliver the "Current Standard of Care"
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StartComplacency and/or Insufficient Response
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StartInsufficient Staff on Duty
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StartDisclosure of Confidential Information
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StartEquipment Failure
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StartHow This Applies to You