Collaborate | Impact Dispatch

Autoplay
Autocomplete

Previous Lesson Complete and Continue

Conflict Resolution

Introduction

Introduction
What Conflict Is

Types of Conflict

Types of Conflict
Intrapersonal
Interpersonal
Intragroup
Intergroup
Interorganizational

General Conflict Resolution Strategies

Conflict Resolution Strategies
Withdrawal/Avoiding
Forcing
Accommodate
Compromise
Collaborate
Factors That Create Conflict in the Workplace

Practical Procedures & Models for Conflict Resolution

Practical Steps for Resolution & Handling Confrontation
The DESC & LEEN Models
Active Listening & Conflict Resolution

Conclusion

Takeaways
End of Course Quiz

Teach online with

Collaborate

Lesson content locked

If you're already enrolled, you'll need to login.

Enroll in Course to Unlock