
Conflict Resolution
Navigating and resolving conflict with others in the workplace
We've all seen it, and have all experienced it; conflict. It's a natural part of life, but sometimes it can create divides that can be hard to work through. In a career where teamwork is important, conflict resolution is necessity for helping things run smoothly and being able to do our best to assist the public.
Your Instructor

Jennifer Hendrick
Founder, Impact Dispatch
Jennifer Hendrick is the Co-founder of Impact Dispatch and brings over 30 years of training experience in both the public and private sectors. With a strong background in Police, Fire, and EMS, Jennifer has dedicated her career to supporting and advancing emergency communications professionals.
Married to a seasoned Paramedic, she never misses an opportunity to “pick his brain” and stay connected to real-world field experiences. Passionate about professional growth, Jennifer finds her greatest fulfillment in helping others excel in their careers and become confident, capable leaders in their agencies.