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Conflict Resolution
Introduction
Introduction
What Conflict Is
Types of Conflict
Types of Conflict
Intrapersonal
Interpersonal
Intragroup
Intergroup
Interorganizational
General Conflict Resolution Strategies
Conflict Resolution Strategies
Withdrawal/Avoiding
Forcing
Accommodate
Compromise
Collaborate
Factors That Create Conflict in the Workplace
Practical Procedures & Models for Conflict Resolution
Practical Steps for Resolution & Handling Confrontation
The DESC & LEEN Models
Active Listening & Conflict Resolution
Conclusion
Takeaways
End of Course Quiz
Intrapersonal
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