De-Escalation for Dispatchers
Calm the scene before units arrive. Learn practical, on-the-phone techniques that work under pressure. You’ll practice: Using the caller’s first name to build instant connection A brief, stern interrupt to stop chaos—then back to steady coaching Never saying “Calm down” (replace with breathing + task) One-step commands, yes/no extraction, one-voice rule, hazard stops Self-regulation: quick breathing patterns to steady your voice What’s inside: interactive scenarios, drag-and-drops, printable job aid, final quiz, and a certificate (1.5 CE hours).
CourseBy Jennifer Hendrick
Officer Safety
CourseBy Jennifer Hendrick
🚨 Heat Emergencies
An interactive dispatcher training course on Heat Emergencies (Heat Exhaustion & Heat Stroke) designed specifically for Dispatchers. This course prepares 911 Dispatchers to recognize, assess, and respond to callers reporting heat-related emergencies. It combines protocol-based questioning, scenario practice, and medical guidance to help dispatchers quickly identify heat exhaustion vs. heat stroke, provide pre-arrival instructions, and dispatch appropriate responders.
CourseBy Jennifer Hendrick
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