Active Shooter Event eBook

This ebook takes the information offered in our online course and puts it into an easy-to-read format that will allow your agency to build you’re own training, policies, and/or procedures more easily. This ebook includes the following: Incident profiles of some of the largest active shooter incidents Call Handling & Dispatching best practices Considerations to make during an event What decisions should a center make to prepare Scenario practice Sample policies Sample form templates

• Digital file
• 1 file
• By Jennifer Hendrick

Active Shooter Event for Dispatch

The Dispatcher's Role in Active Shooter Events

• Course
• By Jennifer Hendrick

All Course Bundle

• Bundle

All Course Bundle

Get access to all our courses & more for one low price!

• Course bundle
• By Impact Dispatch

Animal Bites

Animal Bites and Pre-Arrival instructions

• Course
• By Jennifer

Callers & Mental Illness

Guidance on dealing with callers who are experiencing a mental health crisis

• Course
• By Impact Dispatch

Child Callers

As 911 dispatchers, you are vital in ensuring children's safety during emergencies. This course will equip you with strategies to communicate effectively and empathetically with young callers.

• Course
• By Jennifer Hendrick

Civil vs Criminal Law

• Course
• By Jennifer Hendrick

Conflict Resolution

Navigating and resolving conflict with others in the workplace

• Course
• By Impact Dispatch

Customizable Guide Card

Are you looking for a way to utilize electronic guide cards for your agency? This document allows you to enter your agency’s procedures for different call types so that your dispatchers can easily access the information on their computers, without constantly updating paper copies. After you order, you will be able to download a document that can be edited and adjusted to reflect your own agency’s information and procedures.

• Digital file
• 1 file
• By Jennifer Hendrick

Diabetes Emergency Management

Throughout this training, you'll learn to distinguish between different types of diabetes emergencies, understand proper intervention techniques, and practice real-world scenarios. By the end of this course, you'll be prepared to confidently handle diabetes-related emergencies and potentially save lives through your telephone assessment and instructions.

• Course
• By Jennifer Hendrick

Domestic Violence & Dispatch Bundle

How to dispatch and understanding Domestic Violence and related calls

• Course bundle
• By Jennifer Hendrick

Drugs & Overdoses

• Course
• By Jennifer Hendrick

Empathy

Why is Empathy important?

• Course
• By Jennifer Hendrick

Every Second Counts: Heart Attacks

When a heart attack call comes in, seconds matter — and the dispatcher is the first critical link in the chain of survival. “Every Second Counts: Heart Attack Call Mastery” is a hands-on, scenario-driven training course designed specifically for Emergency 911 Dispatchers. This interactive program equips dispatchers with the skills, confidence, and decision-making tools to handle life-threatening cardiac emergencies over the phone with precision.

• Course
• By Jennifer Hendrick

Foundations of Call Taking

Asking the Right Questions & Helping Different Types of Callers

• Course
• By Impact Dispatch

Gangs in our World

• Course
• By Jennifer Hendrick

Get the Bird – Helicopter & Air Medical Responses

Medical Helicopter

• Course
• By DUSTY BLUMBERGS

High Morale in the Dispatch Center

The Importance of High Morale in the Communications Center

• Course
• By Hannah Tucker

Interactive Investigation - Jumper?

One 911 call. Two bodies. And a story that unravels with every decision you make. “Jumper?” is a fully interactive training course that guides you through a chilling emergency—from the first panicked 911 call to a shocking final revelation. You’ll learn to think like a dispatcher, act like an investigator, and follow standard protocols while navigating a case designed to challenge your instincts. 🔹 Ask the right questions 🔹 Dispatch the correct units 🔹 Run NCIC queries and interpret results 🔹 Enter the scene, preserve evidence, and solve the case Whether you're training new recruits or sharpening your own skills, “Jumper?” prepares you for real-world complexity with decision-based simulations you won’t forget.

• Course
• By Jennifer Hendrick

Introduction to NCIC

NCIC and its files

• Course
• By Jennifer

Leadership & Management Courses

This resource offers many courses on leadership and management related issues.

• Course
• By Halcyon Frank

Missing Persons

Understanding NCIC and Missing Persons

• Course
• By Jennifer Hendrick

NCIC Wanted Persons

Understanding NCIC Wanted Persons

• Course
• By Jennifer

NLETS

Overview of the National Law Enforcement Telecommunications system

• Course
• By Jennifer

PTSD & Dispatch

• Course
• By Jennifer Hendrick

Preventing Complacency

Overcoming slipping into complacency and routine.

• Course
• By Impact Dispatch

Seizure Emergencies: 911 Dispatcher Training for Recognition and Response

Every second counts when someone is having a seizure—and dispatchers are often the first line of help. This comprehensive training course is designed specifically for 911 dispatchers to confidently handle seizure-related emergency calls with clarity, compassion, and speed. Whether you're new to dispatching or a seasoned professional, this course gives you the tools to identify seizure symptoms, provide life-saving pre-arrival instructions, and ensure EMS is fully prepared before arriving on scene.

• Course
• By Jennifer Hendrick

Strokes

Understanding Strokes

• Course
• By Jennifer Hendrick

The Active Shooter EBook

Purchase this course to access & download a copy of our Active Shooter Training EBook

• Course
• By Impact Dispatch

The Basics Bundle

An Overview of Introductory Dispatch Skills

• Course bundle
• By Impact Dispatch

The Fire Service

Understanding what the Fire Department does

• Course
• By Jennifer Hendrick

The Importance of Collaboration with the Media

This dynamic course equips 911 dispatchers with the skills and knowledge to effectively collaborate with the media. This training will teach participants how to communicate clearly, maintain professionalism, and leverage media partnerships to enhance public safety. The course covers the benefits of media collaboration, strategies for handling challenging questions, and real-world examples that underscore the importance of working with the media rather than against them. Empower your dispatch team to build trust, reduce misinformation, and improve operational efficiency through this crucial training.

• Course
• By Jennifer Hendrick

The Professional Dispatcher Bundle

Developing the skills needed to be a professional & knowledgeable dispatcher.

• Course bundle
• By Impact Dispatch

Trust in the Center

• Course
• By Jennifer Hendrick

Understanding Motor Vehicle Crashes for Dispatchers

Welcome to this comprehensive training course designed specifically for Emergency 911 Dispatchers handling motor vehicle crashes. This program will equip you with the critical knowledge needed to assess situations quickly, gather essential information, and provide life-saving instructions before emergency responders arrive on scene. Throughout this course, we'll explore the mechanics of different crash types, identify key indicators of severity, and develop your ability to give precise pre-arrival instructions tailored to specific crash scenarios.

• Course
• By Jennifer Hendrick