Active Shooter Event eBook
This ebook takes the information offered in our online course and puts it into an easy-to-read format that will allow your agency to build you’re own training, policies, and/or procedures more easily. This ebook includes the following: Incident profiles of some of the largest active shooter incidents Call Handling & Dispatching best practices Considerations to make during an event What decisions should a center make to prepare Scenario practice Sample policies Sample form templates
- Digital file
- 1 file
- By Jennifer Hendrick
Active Shooter Event for Dispatch
The Dispatcher's Role in Active Shooter Events
- Course
- By Jennifer Hendrick
All Course Bundle
- Bundle
All Course Bundle
Get access to all our courses & more for one low price!
- Course bundle
- By Impact Dispatch
Animal Bites
Animal Bites and Pre-Arrival instructions
- Course
- By Jennifer
Callers & Mental Illness
Guidance on dealing with callers who are experiencing a mental health crisis
- Course
- By Impact Dispatch
Child Callers
As 911 dispatchers, you are vital in ensuring children's safety during emergencies. This course will equip you with strategies to communicate effectively and empathetically with young callers.
- Course
- By Jennifer Hendrick
Civil vs Criminal Law
- Course
- By Jennifer Hendrick
Conflict Resolution
Navigating and resolving conflict with others in the workplace
- Course
- By Impact Dispatch
Customizable Guide Card
Are you looking for a way to utilize electronic guide cards for your agency? This document allows you to enter your agency’s procedures for different call types so that your dispatchers can easily access the information on their computers, without constantly updating paper copies. After you order, you will be able to download a document that can be edited and adjusted to reflect your own agency’s information and procedures.
- Digital file
- 1 file
- By Jennifer Hendrick
Diabetes Emergency Management
Throughout this training, you'll learn to distinguish between different types of diabetes emergencies, understand proper intervention techniques, and practice real-world scenarios. By the end of this course, you'll be prepared to confidently handle diabetes-related emergencies and potentially save lives through your telephone assessment and instructions.
- Course
- By Jennifer Hendrick
Domestic Violence & Dispatch Bundle
How to dispatch and understanding Domestic Violence and related calls
- Course bundle
- By Jennifer Hendrick
Drugs & Overdoses
- Course
- By Jennifer Hendrick
Empathy
Why is Empathy important?
- Course
- By Jennifer Hendrick
Every Second Counts: Heart Attacks
When a heart attack call comes in, seconds matter — and the dispatcher is the first critical link in the chain of survival. “Every Second Counts: Heart Attack Call Mastery” is a hands-on, scenario-driven training course designed specifically for Emergency 911 Dispatchers. This interactive program equips dispatchers with the skills, confidence, and decision-making tools to handle life-threatening cardiac emergencies over the phone with precision.
- Course
- By Jennifer Hendrick
Foundations of Call Taking
Asking the Right Questions & Helping Different Types of Callers
- Course
- By Impact Dispatch
Gangs in our World
- Course
- By Jennifer Hendrick
Get the Bird – Helicopter & Air Medical Responses
Medical Helicopter
- Course
- By DUSTY BLUMBERGS
High Morale in the Dispatch Center
The Importance of High Morale in the Communications Center
- Course
- By Hannah Tucker
Interactive Investigation - Jumper?
One 911 call. Two bodies. And a story that unravels with every decision you make. “Jumper?” is a fully interactive training course that guides you through a chilling emergency—from the first panicked 911 call to a shocking final revelation. You’ll learn to think like a dispatcher, act like an investigator, and follow standard protocols while navigating a case designed to challenge your instincts. 🔹 Ask the right questions 🔹 Dispatch the correct units 🔹 Run NCIC queries and interpret results 🔹 Enter the scene, preserve evidence, and solve the case Whether you're training new recruits or sharpening your own skills, “Jumper?” prepares you for real-world complexity with decision-based simulations you won’t forget.
- Course
- By Jennifer Hendrick
Introduction to NCIC
NCIC and its files
- Course
- By Jennifer
Leadership & Management Courses
This resource offers many courses on leadership and management related issues.
- Course
- By Halcyon Frank
Missing Persons
Understanding NCIC and Missing Persons
- Course
- By Jennifer Hendrick
NCIC Wanted Persons
Understanding NCIC Wanted Persons
- Course
- By Jennifer
NLETS
Overview of the National Law Enforcement Telecommunications system
- Course
- By Jennifer
PTSD & Dispatch
- Course
- By Jennifer Hendrick
Preventing Complacency
Overcoming slipping into complacency and routine.
- Course
- By Impact Dispatch
Seizure Emergencies: 911 Dispatcher Training for Recognition and Response
Every second counts when someone is having a seizure—and dispatchers are often the first line of help. This comprehensive training course is designed specifically for 911 dispatchers to confidently handle seizure-related emergency calls with clarity, compassion, and speed. Whether you're new to dispatching or a seasoned professional, this course gives you the tools to identify seizure symptoms, provide life-saving pre-arrival instructions, and ensure EMS is fully prepared before arriving on scene.
- Course
- By Jennifer Hendrick
Strokes
Understanding Strokes
- Course
- By Jennifer Hendrick
The Active Shooter EBook
Purchase this course to access & download a copy of our Active Shooter Training EBook
- Course
- By Impact Dispatch
The Basics Bundle
An Overview of Introductory Dispatch Skills
- Course bundle
- By Impact Dispatch
The Fire Service
Understanding what the Fire Department does
- Course
- By Jennifer Hendrick
The Importance of Collaboration with the Media
This dynamic course equips 911 dispatchers with the skills and knowledge to effectively collaborate with the media. This training will teach participants how to communicate clearly, maintain professionalism, and leverage media partnerships to enhance public safety. The course covers the benefits of media collaboration, strategies for handling challenging questions, and real-world examples that underscore the importance of working with the media rather than against them. Empower your dispatch team to build trust, reduce misinformation, and improve operational efficiency through this crucial training.
- Course
- By Jennifer Hendrick
The Professional Dispatcher Bundle
Developing the skills needed to be a professional & knowledgeable dispatcher.
- Course bundle
- By Impact Dispatch
Trust in the Center
- Course
- By Jennifer Hendrick
Understanding Motor Vehicle Crashes for Dispatchers
Welcome to this comprehensive training course designed specifically for Emergency 911 Dispatchers handling motor vehicle crashes. This program will equip you with the critical knowledge needed to assess situations quickly, gather essential information, and provide life-saving instructions before emergency responders arrive on scene. Throughout this course, we'll explore the mechanics of different crash types, identify key indicators of severity, and develop your ability to give precise pre-arrival instructions tailored to specific crash scenarios.
- Course
- By Jennifer Hendrick
36 products found