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Training Plan for Traffic Operations Center Employee
Orientation & Overview
Welcome & Introduction
Copy of Welcome & Introduction
Policies and Procedures
Center Layout & Equipment Tour
Chain of Command
Set up Laptop
Communication Systems Training
Phone Systems
Radio Communications
Email & Messaging Platforms
Incident Reporting Tools
Emergency Management & Incident Response
Terminology
Traffic Incidents and Emergencies
Introduction-to-CCTV
Introduction-to-Dynamic-Message-Systems-DMS
Traffic Management Strategies
Collaboration with Agencies
Documentation & Reporting
Weather Monitoring & Response
Weather Monitoring Tools
Winter Operations Procedures
Communication During Weather Events
Coordination with Maintenance Crews
Motorist Assistance Program Coordination
Understanding Program Scope
Dispatch Protocol for Assistance
Real-Time Monitoring
Traffic Flow Monitoring & Incident Detection Systems
CCTV Monitoring
Response Protocols
Managing Events & Construction
Cable Guard Rail Information
GIS & Mapping Software
GIS
Operator Shift Handover & Reporting
Shift Change Protocols
Handover Communication
End-of-Shift Reporting
Soft Skills & Customer Service
Communication Techniques
De-escalation Skills
Customer Service Mindset
On-the-Job Training & Mentorship
Shadowing an Experienced Operator
Supervised Shift Operations
Feedback and Review
Final Assessment & Certification
Knowledge Test
Scenario-Based Simulation
Certification Review
CARS - Condition Acquisition and Reporting System
CARS 5 Training Guide
Becoming acquainted with the CARS 5 layout
Creating events in CARS 5 using the Google Map
Creating local road events in CARS 5
Creating an email notification list
Becoming familiar with the CARS 5 Event List
Editing and deleting existing events in CARS 5
Building detours in CARS 5
Creating recurrent events in CARS 5
Teach online with
Cable Guard Rail Information
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