Training Plan for Traffic Operations Center Employee

This training plan is designed for a new hire in a Traffic Operations Center (TOC) that excludes training on traffic signal monitoring or adjustments. The goal is to ensure the employee understands the center's operations, tools, and communication processes while preparing them for a variety of situations.

This training plan is designed for a new hire in a Traffic Operations Center (TOC) that excludes training on traffic signal monitoring or adjustments. The goal is to ensure the employee understands the center's operations, tools, and communication processes while preparing them for a variety of situations.


Your Instructor


Jennifer Hendrick
Jennifer Hendrick

Jennifer is the Owner & Co-Founder of Impact Dispatch. She has many years of Police, Fire, and EMS experience. She is married to a Paramedic and loves to pick his brain. She is, and has been, a trainer in the public and private sector for over 30 years. She loves to see people excel in their careers. She, however, is camera shy so stays behind the scenes!


Course Curriculum


  Motorist Assistance Program Coordination
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days after you enroll
  Traffic Flow Monitoring & Incident Detection Systems
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days after you enroll
  GIS & Mapping Software
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days after you enroll
  Operator Shift Handover & Reporting
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  Soft Skills & Customer Service
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  On-the-Job Training & Mentorship
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  Final Assessment & Certification
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days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!