Designed specifically for current and aspiring public safety communications supervisors, **Becoming the Supervisor** prepares learners for the real-world responsibilities of leading a 9-1-1 or emergency communications team. Through interactive lessons, realistic supervisory scenarios, decision-making challenges, and Leadership Portfolio activities, participants will learn how to transition into supervision, establish credibility, lead a shift, communicate effectively, make sound decisions under pressure, coach and develop employees, manage performance, document concerns, and navigate conflict and difficult conversations. The course concludes with a comprehensive capstone where learners bring their skills together to develop a personalized **Supervisor Operating Plan** they can apply in their own communications center. **8 interactive lessons • Approximately 6–8 hours • Self-paced • Leadership Portfolio • Scenario-based learning • Certificate of Completion**