"From Dispatcher to Leader"

Preparing to Lead is a self-paced professional development program created for public safety communications professionals who are considering becoming a supervisor, lead dispatcher, shift coordinator, communications training officer, or other formal leader. The program introduces you to the responsibilities, behaviors, judgment, and professional skills expected of first-line supervisors. It also helps you determine whether leadership is the right career path for yourself. This is not simply an interview-preparation course. It is a leadership-readiness program. You will examine: Why you want to lead Whether you are prepared for the responsibilities of supervision How leadership differs from technical dispatch performance How supervisors communicate, decide, document, and respond How to begin building credibility before receiving a title How to prepare for a promotional interview and assessment process
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Course content

8 sections | 11 lessons