After this training you will be able to:

1. Better recognize common mental illnesses and their symptoms.
2. Ask pertinent questions to better assist callers reporting a party with mental illness.
3. Understand the perspective of a caller who is suffering from or with someone suffering from mental illness.
4. Utilize verbal de-escalation techniques to help callers experiencing mental health crises.
5. Recognize approaches that will allow the caller to be more cooperative and build trust with you as the dispatcher.
6. Provide officers pertinent information to be able to best determine how they handle the call.