Section Quiz | Impact Dispatch

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Callers & Mental Illness

Introduction

Why This Training Matters (3:46)
Learning Objectives

Common Types of Mental Illness

Mental Illness Overview
Autism Spectrum Disorder (4:41)
Bipolar Disorder (5:57)
Borderline Personality Disorder
Major Depressive Disorder (2:09)
Obsessive Compulsive Disorder
Panic Disorder (5:20)
Post Traumatic Stress Disorder (5:05)
Suicidal Callers
Schizophrenia (4:06)
Section Quiz

From the Caller's Perspective

Why They're Calling
What Kind of Help They're Looking For
Fears & Apprehensions of Callers

What to ask & what to avoid

What Additional Questions to Ask (2:36)
De-escalation Techniques & What to Avoid
Showing Empathy
Mentally Ill Callers

Conclusion

Remembering the Caller's Perspective
Sources

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