Child Callers
As 911 dispatchers, you are vital in ensuring children's safety during emergencies. This course will equip you with strategies to communicate effectively and empathetically with young callers.
CourseBy Jennifer Hendrick
De-Escalation for Dispatchers
Calm the scene before units arrive. Learn practical, on-the-phone techniques that work under pressure. You’ll practice: Using the caller’s first name to build instant connection A brief, stern interrupt to stop chaos—then back to steady coaching Never saying “Calm down” (replace with breathing + task) One-step commands, yes/no extraction, one-voice rule, hazard stops Self-regulation: quick breathing patterns to steady your voice What’s inside: interactive scenarios, drag-and-drops, printable job aid, final quiz, and a certificate (1.5 CE hours).
CourseBy Jennifer Hendrick
Empathy
Why is Empathy important?
CourseBy Jennifer Hendrick
Every Second Counts: Heart Attacks
When a heart attack call comes in, seconds matter — and the dispatcher is the first critical link in the chain of survival. “Every Second Counts: Heart Attack Call Mastery” is a hands-on, scenario-driven training course designed specifically for Emergency 911 Dispatchers. This interactive program equips dispatchers with the skills, confidence, and decision-making tools to handle life-threatening cardiac emergencies over the phone with precision.
CourseBy Jennifer Hendrick
Get the Bird – Helicopter & Air Medical Responses
Medical Helicopter
CourseBy DUSTY BLUMBERGS
Interactive Investigation - Jumper?
One 911 call. Two bodies. And a story that unravels with every decision you make. “Jumper?” is a fully interactive training course that guides you through a chilling emergency—from the first panicked 911 call to a shocking final revelation. You’ll learn to think like a dispatcher, act like an investigator, and follow standard protocols while navigating a case designed to challenge your instincts. 🔹 Ask the right questions 🔹 Dispatch the correct units 🔹 Run NCIC queries and interpret results 🔹 Enter the scene, preserve evidence, and solve the case Whether you're training new recruits or sharpening your own skills, “Jumper?” prepares you for real-world complexity with decision-based simulations you won’t forget.
CourseBy Jennifer Hendrick
Missing Persons
Understanding NCIC and Missing Persons
CourseBy Jennifer Hendrick
NCIC Wanted Persons
Understanding NCIC Wanted Persons
CourseBy Jennifer
🚨 Heat Emergencies
An interactive dispatcher training course on Heat Emergencies (Heat Exhaustion & Heat Stroke) designed specifically for Dispatchers. This course prepares 911 Dispatchers to recognize, assess, and respond to callers reporting heat-related emergencies. It combines protocol-based questioning, scenario practice, and medical guidance to help dispatchers quickly identify heat exhaustion vs. heat stroke, provide pre-arrival instructions, and dispatch appropriate responders.
CourseBy Jennifer Hendrick
9 products found