Active Shooter Event for Dispatch
The Dispatcher's Role in Active Shooter Events
CourseBy Jennifer Hendrick
Animal Bites
Animal Bites and Pre-Arrival instructions
CourseBy Jennifer
Civil vs Criminal Law
CourseBy Jennifer Hendrick
Domestic Violence & Dispatch Bundle
How to dispatch and understanding Domestic Violence and related calls
Course bundleBy Jennifer Hendrick
Foundations of Call Taking
Asking the Right Questions & Helping Different Types of Callers
CourseBy Impact Dispatch
High Morale in the Dispatch Center
The Importance of High Morale in the Communications Center
CourseBy Hannah Tucker
Missing Persons
Understanding NCIC and Missing Persons
CourseBy Jennifer Hendrick
NCIC Wanted Persons
Understanding NCIC Wanted Persons
CourseBy Jennifer
PTSD & Dispatch
CourseBy Jennifer Hendrick
Preventing Complacency
Overcoming slipping into complacency and routine.
CourseBy Impact Dispatch
The Basics Bundle
An Overview of Introductory Dispatch Skills
Course bundleBy Impact Dispatch
The Importance of Collaboration with the Media
This dynamic course equips 911 dispatchers with the skills and knowledge to effectively collaborate with the media. This training will teach participants how to communicate clearly, maintain professionalism, and leverage media partnerships to enhance public safety. The course covers the benefits of media collaboration, strategies for handling challenging questions, and real-world examples that underscore the importance of working with the media rather than against them. Empower your dispatch team to build trust, reduce misinformation, and improve operational efficiency through this crucial training.
CourseBy Jennifer Hendrick
The Professional Dispatcher Bundle
Developing the skills needed to be a professional & knowledgeable dispatcher.
Course bundleBy Impact Dispatch
Understanding Motor Vehicle Crashes for Dispatchers
Welcome to this comprehensive training course designed specifically for Emergency 911 Dispatchers handling motor vehicle crashes. This program will equip you with the critical knowledge needed to assess situations quickly, gather essential information, and provide life-saving instructions before emergency responders arrive on scene. Throughout this course, we'll explore the mechanics of different crash types, identify key indicators of severity, and develop your ability to give precise pre-arrival instructions tailored to specific crash scenarios.
CourseBy Jennifer Hendrick
🚨 Heat Emergencies
An interactive dispatcher training course on Heat Emergencies (Heat Exhaustion & Heat Stroke) designed specifically for Dispatchers. This course prepares 911 Dispatchers to recognize, assess, and respond to callers reporting heat-related emergencies. It combines protocol-based questioning, scenario practice, and medical guidance to help dispatchers quickly identify heat exhaustion vs. heat stroke, provide pre-arrival instructions, and dispatch appropriate responders.
CourseBy Jennifer Hendrick
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