Animal Bites
Animal Bites and Pre-Arrival instructions
CourseBy Jennifer
De-Escalation for Dispatchers
Calm the scene before units arrive. Learn practical, on-the-phone techniques that work under pressure. You’ll practice: Using the caller’s first name to build instant connection A brief, stern interrupt to stop chaos—then back to steady coaching Never saying “Calm down” (replace with breathing + task) One-step commands, yes/no extraction, one-voice rule, hazard stops Self-regulation: quick breathing patterns to steady your voice What’s inside: interactive scenarios, drag-and-drops, printable job aid, final quiz, and a certificate (1.5 CE hours).
CourseBy Jennifer Hendrick
Diabetes Emergency Management
Throughout this training, you'll learn to distinguish between different types of diabetes emergencies, understand proper intervention techniques, and practice real-world scenarios. By the end of this course, you'll be prepared to confidently handle diabetes-related emergencies and potentially save lives through your telephone assessment and instructions.
CourseBy Jennifer Hendrick
Domestic Violence & Dispatch Bundle
How to dispatch and understanding Domestic Violence and related calls
Course bundleBy Jennifer Hendrick
Empathy
Why is Empathy important?
CourseBy Jennifer Hendrick
Every Second Counts: Heart Attacks
When a heart attack call comes in, seconds matter — and the dispatcher is the first critical link in the chain of survival. “Every Second Counts: Heart Attack Call Mastery” is a hands-on, scenario-driven training course designed specifically for Emergency 911 Dispatchers. This interactive program equips dispatchers with the skills, confidence, and decision-making tools to handle life-threatening cardiac emergencies over the phone with precision.
CourseBy Jennifer Hendrick
Foundations of Call Taking
Asking the Right Questions & Helping Different Types of Callers
CourseBy Impact Dispatch
Gangs in our World
CourseBy Jennifer Hendrick
Get the Bird – Helicopter & Air Medical Responses
Medical Helicopter
CourseBy DUSTY BLUMBERGS
High Morale in the Dispatch Center
The Importance of High Morale in the Communications Center
CourseBy Hannah Tucker
Interactive Investigation - Jumper?
One 911 call. Two bodies. And a story that unravels with every decision you make. “Jumper?” is a fully interactive training course that guides you through a chilling emergency—from the first panicked 911 call to a shocking final revelation. You’ll learn to think like a dispatcher, act like an investigator, and follow standard protocols while navigating a case designed to challenge your instincts. 🔹 Ask the right questions 🔹 Dispatch the correct units 🔹 Run NCIC queries and interpret results 🔹 Enter the scene, preserve evidence, and solve the case Whether you're training new recruits or sharpening your own skills, “Jumper?” prepares you for real-world complexity with decision-based simulations you won’t forget.
CourseBy Jennifer Hendrick
Introduction to NCIC
NCIC and its files
CourseBy Jennifer
Missing Persons
Understanding NCIC and Missing Persons
CourseBy Jennifer Hendrick
NCIC Wanted Persons
Understanding NCIC Wanted Persons
CourseBy Jennifer
Officer Safety
CourseBy Jennifer Hendrick
PTSD & Dispatch
CourseBy Jennifer Hendrick
Preventing Complacency
Overcoming slipping into complacency and routine.
CourseBy Impact Dispatch
The Basics Bundle
An Overview of Introductory Dispatch Skills
Course bundleBy Impact Dispatch
The Fire Service
Understanding what the Fire Department does
CourseBy Jennifer Hendrick
The Professional Dispatcher Bundle
Developing the skills needed to be a professional & knowledgeable dispatcher.
Course bundleBy Impact Dispatch
Understanding Motor Vehicle Crashes for Dispatchers
Welcome to this comprehensive training course designed specifically for Emergency 911 Dispatchers handling motor vehicle crashes. This program will equip you with the critical knowledge needed to assess situations quickly, gather essential information, and provide life-saving instructions before emergency responders arrive on scene. Throughout this course, we'll explore the mechanics of different crash types, identify key indicators of severity, and develop your ability to give precise pre-arrival instructions tailored to specific crash scenarios.
CourseBy Jennifer Hendrick
🚨 Heat Emergencies
An interactive dispatcher training course on Heat Emergencies (Heat Exhaustion & Heat Stroke) designed specifically for Dispatchers. This course prepares 911 Dispatchers to recognize, assess, and respond to callers reporting heat-related emergencies. It combines protocol-based questioning, scenario practice, and medical guidance to help dispatchers quickly identify heat exhaustion vs. heat stroke, provide pre-arrival instructions, and dispatch appropriate responders.
CourseBy Jennifer Hendrick
22 products found