NCIC and its files

An Overview of Introductory Dispatch Skills

The Dispatcher's Role in Active Shooter Events

Overview of Motor Vehicle Accidents, Contributing Factors, & Considerations

Overcoming slipping into complacency and routine.

Understanding what the Fire Department does

Understanding NCIC and Missing Persons

Why is Empathy important?

The Importance of High Morale in the Communications Center

This dynamic course equips 911 dispatchers with the skills and knowledge to effectively collaborate with the media. This training will teach participants how to communicate clearly, maintain professionalism, and leverage media partnerships to enhance public safety. The course covers the benefits of media collaboration, strategies for handling challenging questions, and real-world examples that underscore the importance of working with the media rather than against them. Empower your dispatch team to build trust, reduce misinformation, and improve operational efficiency through this crucial training.