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NCIC and its files

An Overview of Introductory Dispatch Skills

Guidance on dealing with callers who are experiencing a mental health crisis

The Dispatcher's Role in Active Shooter Events

Developing the skills needed to be a professional & knowledgeable dispatcher.

Overview of Motor Vehicle Accidents, Contributing Factors, & Considerations

How to dispatch and understanding Domestic Violence and related calls

Asking the Right Questions & Helping Different Types of Callers

Overview of the National Law Enforcement Telecommunications system

Animal Bites and Pre-Arrival instructions

Overcoming slipping into complacency and routine.

Understanding what the Fire Department does

Navigating and resolving conflict with others in the workplace

Purchase this course to access & download a copy of our Active Shooter Training EBook

As 911 dispatchers, you are vital in ensuring children's safety during emergencies. This course will equip you with strategies to communicate effectively and empathetically with young callers.

This resource offers many courses on leadership and management related issues.

Understanding NCIC and Missing Persons

Understanding NCIC Wanted Persons

Why is Empathy important?

Understanding Strokes

Medical Helicopter

The Importance of High Morale in the Communications Center

This dynamic course equips 911 dispatchers with the skills and knowledge to effectively collaborate with the media. This training will teach participants how to communicate clearly, maintain professionalism, and leverage media partnerships to enhance public safety. The course covers the benefits of media collaboration, strategies for handling challenging questions, and real-world examples that underscore the importance of working with the media rather than against them. Empower your dispatch team to build trust, reduce misinformation, and improve operational efficiency through this crucial training.

This training plan is designed for a new hire in a Traffic Operations Center (TOC) that excludes training on traffic signal monitoring or adjustments. The goal is to ensure the employee understands the center's operations, tools, and communication processes while preparing them for a variety of situations.