The Dispatcher's Role in Active Shooter Events

Overview of Motor Vehicle Accidents, Contributing Factors, & Considerations

How to dispatch and understanding Domestic Violence and related calls

Understanding what the Fire Department does

As 911 dispatchers, you are vital in ensuring children's safety during emergencies. This course will equip you with strategies to communicate effectively and empathetically with young callers.

Understanding NCIC and Missing Persons

Why is Empathy important?

Understanding Strokes

This dynamic course equips 911 dispatchers with the skills and knowledge to effectively collaborate with the media. This training will teach participants how to communicate clearly, maintain professionalism, and leverage media partnerships to enhance public safety. The course covers the benefits of media collaboration, strategies for handling challenging questions, and real-world examples that underscore the importance of working with the media rather than against them. Empower your dispatch team to build trust, reduce misinformation, and improve operational efficiency through this crucial training.

This training plan is designed for a new hire in a Traffic Operations Center (TOC) that excludes training on traffic signal monitoring or adjustments. The goal is to ensure the employee understands the center's operations, tools, and communication processes while preparing them for a variety of situations.